Onboarding is one of the most critical moments in your user’s journey. It’s when first impressions form and where small confusions can turn into big drop-offs. Yet most teams only find out about onboarding issues long after users have churned — if they hear about them at all.
Real-time feedback changes that. By asking short, contextual questions right when a user gets stuck or finishes a step, you can uncover exactly what’s confusing, delightful, or missing. For example, after a new user completes your setup wizard, ask them if anything was unclear. If they abandon partway through, trigger a prompt asking what stopped them.
Feedi makes this effortless. With one line of code, you can embed feedback prompts directly into your onboarding flow. Customize the questions and timing to match your product, and let Feedi’s AI summarization surface the key themes. You’ll not only improve completion rates but also show new users you value their experience — a powerful way to build trust from the start.