When early-stage startup AcmeTech launched its web app, user sign-ups were strong but engagement lagged. They needed insights on why users churned and what features to prioritize. Here's how using Feedi transformed their product strategy.
**Identifying the problem**
AcmeTech saw many users drop off after onboarding but lacked context. Traditional analytics only showed numbers, not reasons.
**Deploying Feedi**
They embedded Feedi’s feedback widget at key touchpoints: after onboarding, upon feature use, and at cancellation. Within days, they received dozens of honest comments about confusing setup steps and missing functionality.
**Discovering actionable insights**
AI summaries highlighted a pattern: users were confused by step three of onboarding and wanted integration with Slack. Sentiment analysis revealed frustration around slow response times.
**Implementing changes**
The team streamlined the onboarding flow, added a progress indicator, and launched Slack integration earlier than planned. They also improved performance and added contextual tooltips based on user suggestions.
**Seeing results**
Within a month, onboarding completion increased by 25% and customer satisfaction scores improved. Users praised the new integration and recommended AcmeTech to peers.
This case study illustrates how real-time feedback, analyzed smartly, can accelerate product‑market fit. With Feedi, even small teams gain the clarity needed to build better products and delight customers.