Churn is one of the biggest threats to SaaS growth. Users rarely leave without a reason — but most teams never hear those reasons until it’s too late. Feedi helps you catch frustration early, understand the cause, and fix issues before users walk away.
Why Users Actually Leave
Churn typically stems from:
Confusing onboarding
Misaligned expectations
Hidden bugs
Missing features
Poor perceived value
Lack of support
The key problem? Most users don’t tell you why. They simply leave.
How Feedi Captures Churn Signals
Feedi enables real-time insight into user frustrations through:
Cancellation feedback prompts
Onboarding failure prompts
Post-feature-use questions
Error-triggered feedback forms
Instead of guessing, you get direct explanations from the user at the moment they feel friction.
Turning Feedback Into Retention
With Feedi's AI analysis, you can:
Detect common reasons for churn
Improve onboarding flows
Identify must-fix bugs faster
Prioritize highly requested features
Reverse churn by addressing issues proactively
Small improvements guided by feedback often lead to disproportionate retention gains.
Conclusion
You can’t stop churn without understanding it. Feedi gives you the clarity and context you need to solve user frustrations early, improve your product experience, and keep customers for the long run.